Terms of Use

Last Updated: January 28th 2020 


This website, https://thethrivefactor.com is owned and operated by Creative Possibility Outcomes Pty Ltd, ACN 618243039 (“Creative Possibility”).

If you have any questions or need further information, please contact Shannon B (formerly Shannon Bush) at hello@creativepossibility.com.au.

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them as they set out your important rights and obligations and Creative Possibility cares about making sure all visitors are fully aware of the legal aspects of visiting and interacting with this website.

When you visit this website, use our services or purchase our products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions.

If you don’t accept this agreement, you should not continue to visit this website or purchase from us.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Our rights and responsibilities

Shannon B and Creative Possibility are dedicated to assisting and supporting people to positively changing their lives. This is done by offering people consultation, coaching, programs and profiling using the Thrive Factor Framework.

If you have any questions about the services or training offered by Creative Possibility and The Thrive Factor please contact us to ask before purchasing. You can do so at hello@creativepossibility.com.au.


The information provided on this website is general information only and is not a substitute as specialist advice.

No professional relationship is formed between you and Shannon B or Creative Possibility when you consume information provided on this website, regardless of whether that information is provided by way or writing or video or another format.

Testimonials and potential benefits are indicative of the successes achieved by Shannon B and Creative Possibility and Thrive Factor School but they are not guarantees that you will achieve the same or similar results.

As a visitor to this website you are expected to exercise common sense and appropriate care for your own safety and wellbeing. Please make your own independent inquiries and decisions about whether any of the information provided here is suitable for your personal circumstances, and note that while we do our best to ensure the accuracy and truth of everything we publish, you take full responsibility for any loss or damage you may suffer as a result of relying on that information or advice.


From time to time we may offer downloadable material on the website. This material is intended for your personal use only and may not be used or sold commercially by you or anyone who gains access to it through you.

While we take every care, we are not responsible for any viruses or other damage which may occur as a result of downloading material from our site. Please take appropriate measures to protect yourself and your equipment.


We may display links to external sites. Please be aware that we do not have any control over the content of these sites so it is your responsibility to take the time to familiarise yourself with their Terms and Conditions. This includes the websites of Thrive Factor Graduates who are Certified and Licensed to deliver Thrive Factor Profiling and associated services and products.

We take no responsibility for any relationship which you form with the provider of an external site.


Specific courses and products offered for sale via links you access from website may be subject to their own specific terms and conditions. These will be provided to you on enquiry or when you make a purchase if the course, service or product is offered by Shannon B, Creative Possibility or Thrive Factor School.

If there is any inconsistency between these terms and conditions and the terms and conditions of a particular course or product, the specific terms and conditions for the course or product will prevail to the extent of the inconsistency.

Intellectual Property


The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without the written consent of the website owner.

Any information provided on this site is intended for your personal, non-commercial use only.

Content must not be sold or copied without written permission from Shannon B. However, you are welcome to share our content freely on social media so long as you provide a link back to our site and credit the information you are sharing. This includes, but is not limited to, content in written, audio, video and image format.

Payment Terms


Shannon B, Creative Possibility and Thrive Factor School use the 3rd party payment platform, eWay, to process credit and debit card transactions.

By making a purchase from Shannon B, Creative Possibility or Thrive Factor School, you also agree to be bound by eWay’s Terms of Service.

You are responsible for all transactions (one-time, recurring, and refunds) processed through eWay. The Thrive Factor, Creative Possibility and Shannon B are not liable for loss or damage from errant or invalid transactions processed with eWay. This includes transactions that were not processed due to a network communication error, or any other reason.

If you process a transaction, it is your responsibility to verify that the transaction was successfully processed. Direct Deposit payments may be considered and arranged on written request.


Payment Plans may be available for some training courses. Please refer to the specific payment options detailed on relevant course or program registration pages for the specific course or service you are considering.



Online sessions with Shannon B are provided via Zoom. A link will be provided to you before your scheduled booking.


A  minimum 48 hours notice is required to cancel or reschedule your appointment for a Thrive Factor Experience, also referred to as Thrive Factor Profiling or payment is forfeited. Shannon B reserves the right to postpone scheduled appointments if personal circumstances require it and as much notice as possible will be provided along with an attempt to find a mutually agreeable time.

Returns Policy


Creative Possibility and Thrive Factor School does not offer refunds to customers or clients who simply change their mind, so please choose carefully before making payment.


If a client or student has a major problem, they are required to make every reasonable effort to make their concerns known to Creative Possibility and Thrive Factor School. We will do our best to resolve the situation to the mutual satisfaction of everyone involved.

If we are unable to negotiate a satisfactory conclusion, the matter will proceed to formal mediation before a neutral third party.


Creative Possibility and Thrive Factor School is based in Perth, Western Australia, Australia and the laws of that jurisdiction govern this agreement and any disputes arising under it.